Phone: +1 720-851-3584

Email: info@newnovamart.com

Return and Refund Policy

Thank you for shopping at New Nova Mart.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. The following terms are applicable to any products that You purchase from Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company refers to New Nova Mart, 19599 Pilgrims Pl, Parker, CO 80138, USA.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to New Nova Mart, accessible from www.newnovacart.com .

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party appointed by You, other than the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can contact Us using the information below:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased within the last 7 days.
  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • Goods made according to Your specifications or clearly personalized.
  • Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or have passed their expiration date.
  • Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods which, after delivery, have become inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods to the following address:

19599 Pilgrims Pl, Parker, CO 80138, USA

We cannot be held responsible for Goods damaged or lost during return shipment. Therefore, We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to You later, We will send the refund to the gift giver.

Contact Us

If You have any questions about our Returns and Refunds Policy, please contact Us: